Refund and Returns Policy
At FBMart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Return Policy outlines the steps you can take.
1. Returns
- Eligibility: You can return products within [insert return period, e.g., 30 days] from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Non-Returnable Items: Certain products are non-returnable, including perishable goods, personal care items (such as cosmetics or skincare products that have been opened), and any item that has been used or altered.
- Return Process: To initiate a return, please contact our customer service team at [insert contact email or phone number]. Once your return is approved, you will receive instructions on how to return the item.
2. Refunds
- Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert timeframe, e.g., 7-10 business days].
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error).
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong or defective item).
3. Exchanges
- If you need to exchange an item for the same product, please contact us at [insert contact email or phone number]. We will provide instructions on how to proceed with the exchange.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [insert contact email or phone number] with details and photos of the damage. We will arrange for a replacement or a refund as quickly as possible.
5. Contact Information
- For any questions about our Refund and Return Policy, please contact us at [insert contact email or phone number]. We are here to assist you and ensure a smooth and satisfactory shopping experience.